Return & Refund Policy

Last updated: October 20, 2026

Every Lumen Ritual piece is made to order for you by our production partners in the United States. Here is what happens if something isn't right.

Damaged, defective or wrong items

If your order arrives damaged, has a printing or frame defect, or isn't what you ordered, email lumenritual@gmail.com within 30 days of delivery. Include your order number and a photo of the problem. We'll send a replacement or a full refund, whichever you prefer. You don't need to send the item back unless we ask.

Change of mind

Because each piece is made for you, we can't accept returns or exchanges for a change of mind, a different size or color, or a personalized print that matches the preview you approved. Size guides and previews are on every product page to help you choose.

Changing or cancelling an order

Email lumenritual@gmail.com as soon as you can. If your order hasn't gone to print yet, we'll cancel it with a full refund or fix the details for you, including names, dates and spelling on a Night Of print. Once it's in production we can't cancel it.

Lost packages

If your order hasn't arrived by the estimated delivery date, email us. We'll check the address and the tracking with our shipping partner. If the package is confirmed lost in transit, we'll send a replacement at no cost. If tracking shows it was delivered and you can't find it, contact the carrier and let us know, and we'll help where we can.

Refunds

Approved refunds go back to your original payment method. Most banks show the refund within 5–10 business days.

Questions

Email lumenritual@gmail.com and we'll get back to you.