Refund policy

Last Updated: July 3, 2025

Thank you for shopping at Lumen Ritual. We strive to curate for you high-quality products and excellent customer service. Please read our refund and return policy carefully.

1. Returns & Exchanges

Due to the nature of our business (print-on-demand and drop shipping), we have a strict return policy.

  • We do not accept returns or exchanges for items where the customer has ordered the wrong size, colour, or has simply changed their mind.

  • All of our products are unique and produced only once ordered. Please review your order carefully before purchasing. Sizing charts are available on product pages to help you choose the correct size.

2. Damaged, Defective, or Incorrect Items

We are committed to ensuring the quality of our products. If you receive a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order.

To be eligible for a refund or replacement, please follow these steps:

  1. Contact our customer support team at lumenritual@gmail.com with the subject line "Return Request - Order #[Your Order Number]".

  2. In your email, please include:

    • Your full name and order number.

    • A clear description of the issue.

    • Photographic evidence of the damaged, defective, or incorrect item. A clear photo or video showing the issue is required for us to process your request.

Upon review, if we find that the item is indeed damaged, defective, or incorrect, we will offer you one of the following options at our discretion:

  • A free replacement of the same item.

  • A full refund to your original method of payment.

Please do not send your purchase back to the manufacturer or to us unless specifically instructed to do so. In most cases involving damaged or defective goods, a return of the physical item is not necessary.

3. Lost or Stolen Packages

If your order has not arrived by the estimated delivery date, please contact us.

  • We will first verify that the shipping address you provided is correct.

  • If the address is correct, we will work with our shipping partners to track your package.

  • If a package is confirmed to be lost in transit, we will arrange for a replacement to be sent to you at no additional cost.

  • We are not responsible for packages that are stolen after being marked as "delivered" by the courier. We recommend shipping to a secure location.

4. Refunds

If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days, depending on your bank or credit card issuer.

5. Order Cancellations

Due to our automated fulfilment process, orders are sent to production very quickly. Therefore, we are unable to cancel or modify an order once it has been placed. Please double-check your order details before completing your purchase.

6. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at lumenritual@gmail.com